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Fire & Water - Cleanup & Restoration

Understanding Insurance Claims With SERVPRO | SERVPRO of Northeast Charlotte

4/15/2024 (Permalink)

team of servpro workers unloading a branded work van and entering a business for a commercial job SERVPRO of Northeast Charlotte is Here to Help® with your business' disaster recovery!

Disaster situations are confusing enough, aren’t they? The initial panic, the chaos of an unexpected situation and the sheer danger that your family could be in can all add up together to create a really unfortunate situation.

Even more unfortunately, however, is that your experience is not over right when the disaster situation has been handled and controlled. You still will have to navigate your recovery process.

That’s where we come in! We will make sure to facilitate a quick restoration no matter your situation, and we will also handle the more unexpected parts of disaster recovery, like navigating your insurance claim.

Recovering Quickly

It doesn’t matter if your home suffers from fire, flood or storm damage, recovering quickly after the fact is crucial. The longer you wait to call authorities or address the damage, the worse your situation can become. Compounding damage can lead to further issues like structural integrity problems and mold infestations.

Focus first and foremost on keeping your family safe, of course, but we want you to get us on the phone as soon as you have ensured that everyone is accounted for and is uninjured.

We will ask all kinds of questions to help create the most reliable restoration plan and then we will be on our way to you shortly! In the meantime, we will encourage you to do things like shut off water valves or open windows for ventilation. We will also ask that you take some general photos of the damage so we can include those images in your insurance claim.

Leaving the Restoration to Us

You can relax as soon as we pull up your drive. Our team will get right to work to secure your home from further damage like boarding up windows or pulling fragile possessions out of the affected area. While this happens, we will also get to work on your insurance claim process by documenting and cataloging as much as we can.

We will create a detailed list of your losses and take our own set of professional photos, noting important damage that your insurance company will want to see. We will compile all of this information and then submit it to your agent so you don’t have to worry about a thing.

Our team will follow all insurance inspection protocols to help keep your costs as low as possible, and we will also work as hard as we can to save your possessions rather than having them all replaced. We know how precious your belongings can be, and we will do our best to save as much of them as possible.

When a disaster strikes, call us to make your recovery process—insurance claims and all—simple.

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