Recent Why SERVPRO Posts

What Factors Can Make Drying More Efficient in My Charlotte Home?

6/11/2020 (Permalink)

SERVPRO has the tools to restore your water damaged home. Call us today!

Our SERVPRO Team has Powerful Tools and Equipment to Manage Specific Facets of the Drying Sciences to Restore Your Water-Damaged Property 

Drying your Charlotte home is often more complicated than addressing surface water alone. While many property owners consider water restoration to be little more than sopping up pooling water on the floor of your house, there are often several more steps then mopping and towel drying. With as fast as water can migrate throughout the property, structural cavities and expose materials often absorb a portion of the damage, requiring more complex and involved drying solutions.   

With experienced technicians on our roster with water restoration accreditations through the Institute of Inspection, Cleaning and Restoration Certification (IICRC), we have professionals available to restore water damage in Charlotte's homes at any time of the day. Part of the experience of these professionals and their extensive training involves understanding the three primary elements of drying. These main branches of drying science include: 

  • Humidity
  • Temperature
  • Airflow 

How Can You Regulate Humidity?  

Higher humidity levels can slow the drying process, ultimately keep customers from their homes longer and make water damage restoration cost more money. Desiccant dehumidifiers can pull moisture from the environment and replace it with a dryer exhausted air from the unit. 

What Temperature is Best for Drying?  

Warmth is always a desirable factor when it comes to drying construction materials and contents in a water damaged home. To achieve this, our professionals utilized portable electric heaters within the drying zone to increase the temperature and its evaporative properties. 

What Tools Work Best for Moving Air Through a Drying Zone?  

Airflow is an essential factor when it comes to drying out more substantial areas of the structure. After establishing a drying zone, tools like air movers can force heated air throughout this affected region to expedite evaporation. 

Give our experienced SERVPRO of North Central Mecklenburg County team a call anytime you need water restoration at (704) 596-9700. 

More about Charlotte.

What Precautions Should I Take When Cleaning Fire Damaged Surfaces?

5/21/2020 (Permalink)

Call our experts after you experience a fire disaster, we have training in fire & smoke restoration, odor control, upholstery & fabric cleaning.

Engaging SERVPRO Fire and Smoke Restoration Technicians Eliminates the Headache of Making Choices during Fire Damage Restoration in Mecklenburg County

It is common for fires in Mecklenburg County to leave surfaces such as floors, walls, and ceilings covered in soils such as soot, tar, and other residues. The water or other chemicals used to quell the flames also cause some form of soiling. The most inexpensive way to deal with the soiling is by cleaning since refinishing or resurfacing is more expensive. Despite its usefulness, cleaning can cause problems if not done correctly.

Can I clean unsealed wood after fire damage incidents in Mecklenburg County?

Although unsealed wood is not likely to be a predominant material in many items or surfaces in your house, there are a few pieces somewhere within the structure such as:

  • Cabinet interiors
  • Structural supports
  • Paneling

Cleaning residues or soils from surfaces with unsealed wood can present some unique challenges. For instance, raw wood absorbs and holds most solutions, so it is easy to stain the surface permanently while trying to clean it up. If the surface is only soiled lightly, the best approach is to clean it without using solutions. For example, wiping with Dry Cleaning Sponges helps. Wet cleaning is essential in case of heavy soiling. To negate the possibility of driving residues deep into the material, our SERVPRO technicians use denatured alcohol to facilitate safe wet cleaning. 

Do plastered surfaces present any cleaning challenges?

Plaster is a common material used in walls or ceilings, which also happen to be the common areas where smoke residues collect during fires. The accumulation of residues occurs because the increase in temperatures inside the building also increases air pressure, thus forcing smoke against the surfaces where it deposits residues. 

Since there are different variations of plaster, the cleaning challenges you face might depend on what type you have on the surfaces that you intend to clean. Common types of plaster include:

  • Stipple plaster
  • Sprayed-on acoustic plaster
  • Swirled textures

Wet cleaning such areas is not a good idea since water-based cleaning products are likely to dissolve the material. Sprayed-on acoustic plaster is the most vulnerable and the slightest contact can chip it off. Our technicians use distinct approaches to clean such areas without causing unnecessary damages. For example, we can use a vacuum to remove soot from the plastered surface.  We use the nozzle attachment and hold it around one inch away from the wall when cleaning to eliminate the chances of smearing. 

How hard is it to clean masonry?

Despite your best effort, you might not manage to remove all residues from masonry surfaces. This might sound unusual considering the surfaces are resilient, thus enabling the use of many cleaning approaches and products.  

Masonry refers to many products, including:

  • Marble
  • Slate
  • Cinder block
  • Concrete

The main problem with masonry materials is their porous nature that allows residues to penetrate beyond the surface and odor retention. However, if the material has a sealer coat applied before the fire, it eliminates the challenge. Sealers are more common in floors than walls. Our SERVPRO technicians inspect the level of soiling in masonry surfaces and perform some tests to determine which method is likely to bear fruit. Some of the common methods we use include:

  • Wet cleaning with alkaline cleaners
  • Wet cleaning with a strong acid
  • Abrasion blasting
  • Dry cleaning

Why is it necessary to test before cleaning masonry surfaces?

The porous nature of masonry that allows penetration of residues also allows the absorption of cleaning solutions. Sometimes, the cleaning product reacts with the material reading to color change. Therefore, you might end up with stains, even when cleaning is successful.  Pre-testing a cleaning solution in an inconspicuous section of the soiled surface helps reveal the color changes before you clean all areas. 

When using alkaline cleaners, our SERVPRO technicians consider the level of soiling to determine the concentration levels. We apply the solution generously with a bucket or pump up sprayer to ensure the surface remains wet during dwell-time.  Agitation is also necessary, so we brush or scrub the area thoroughly before rinsing off the cleaning solution. For proper rinsing, we prefer hosing the area or using a pressure washer. With masonry, the true effects of the cleaning process are only apparent once the area dries fully. Our technicians help quicken drying by setting up air movers to improve air movements. 

Taking precautions helps improve the outcome when restoring fire damage. You can be confident you are taking the right approaches by involving an experienced teat like SERVPRO of North Central Mecklenburg County. Call us at (704) 596-9700 to help make any loss, "Like it never even happened."

Certified: SERVPRO Cleaned – a defensive cleaning program

5/20/2020 (Permalink)

Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open in Mecklenburg County, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of North Central Mecklenburg County today at (704) 596-9700 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

What Can I Do After a Fire Loss in Mecklenburg County?

5/15/2020 (Permalink)

This is why it is best to call SERVPRO of North Central Mecklenburg County at (704) 596-9700 so that we can get started!

Dealing with Fire Damage is What SERVPRO Does Best – Call Us to Restore your Mecklenburg County Home!

There is a vast amount of work that goes into cleaning up your home after a fire, which why it is best to enlist the help of trained technicians to get the job done as efficiently as possible. Whether you had a small fire in one area of your home or many zones have been impacted, SERVPRO has the tools, training, and experience to make sure everything gets fully restored to pre-fire loss conditions. We’re Faster to Any Size Disaster!

What Methods are Used for Cleaning Up the Mess?
Once you call us to help with the fallout of fire damage in your Mecklenburg County home, we have tried and true protocols that get results fast! Our IICRC-certified technicians assess your interior once the home is deemed safe for entry. We then formulate a plan to:

    •    Remove charred debris and unsalvageable items
    •    Perform pack-out services, which includes bringing items off-site for further cleaning and restoration
    •    Address areas where water may have traveled while extinguishing the fire
    •    Begin with drying methods as well as cleaning to remove stubborn soot and smoke particles
    •    Ensure that all areas impacted by the fire and smoke odors are treated to make your home “Like it never even happened.”

We bring a broad range of cleaning products with us to your home, including air scrubbers and hydroxyl generators, to clean up the air. In some situations, foggers are necessary to help pull up any stubborn soot particles from various surfaces. Our technicians also have access to specialized cleaning agents that produce a chemical reaction that breaks the surface bond of the soot for more efficient removal.

There is nothing quite like having peace of mind that you do not have to worry about cleaning up fire damage on your own. This is why it is best to call SERVPRO of North Central Mecklenburg County at (704) 596-9700 so that we can get started!

For more about Mecklenburg County click here.

Why We Are The Best Choice In Charlotte After A Flood

4/9/2020 (Permalink)

We take temporary measures to stop any additional water from entering your home after a storm. We act fast to prevent further damage.

What Should I Do After My Garage Has Suffered Flood Damage?

IICRC-Certified Technicians at SERVPRO Can Begin Mitigating Flood Damage For Your Charlotte Home Within Hours of Your Call

Garages are built to withstand the elements, but when it comes to issues like flooding, the problem can quickly spread to other areas of your home if you have an attached garage. On top of that, the garage itself is not immune to water damage or contaminants brought in by floodwaters. These concerns still require professional cleanup to keep your home and its occupants safe. 

SERVPRO technicians are available 24/7 to address flood damage in your Charlotte home. These Institute of Inspection Cleaning and Restoration Certification (IICRC)-certified pros have access to specialized training and tools to implement a high standard of cleanliness. This system combats microbes, bacteria, and structural decay with a repair-first approach that strives to minimize structural and property losses when it is safe and feasible to do so. SERVPRO's cleanup efforts also include rebuilding services.

SERVPRO's Advanced Tools Ensure a High Standard of Clean

SERVPRO uses a variety of sophisticated technologies for flood damage mitigation and restoration, including: 

  • Thermal imaging to detect moisture in and behind structures
  • Detailed inventory systems operated on tablets
  • Cloud storage systems for keeping records of salvaged documents that homeowners can access
  • EPA-registered antimicrobials 
  • Commercial-grade deodorization systems to remove odors from water damage and floodwater contaminants

If your power has been cut off by flooding, SERVPRO can provide power sources for all the tools needed to restore your home. 

Mitigation Means More Than Just Cleanup

After extracting water, removing soils, and drying your structure and its contents, SERVPRO can implement any necessary repairs to keep your garage safe. Services rendered can include repainting affected walls, patching up weep holes, installing insulation, repairing damaged studs and wall joists, and much more. If your garage area requires specialized cleaning services, like antiques or electronics restoration, SERVPRO can help you find licensed professionals that can take care of these services.  

SERVPRO of North Central Mecklenburg County offers a mitigation service that is Faster to Any Size Disaster. Call (704) 596-9700 to start the cleanup process.

See more about Charlotte.

Biohazard Cleanup In Charlotte

4/4/2020 (Permalink)

We’re Faster to Any Size Disaster!

When Does a Home Disaster Become a Biohazard Cleanup in Charlotte Properties?

There are various types of loss that a homeowner can experience; one of the worst creates the need for biohazard cleanup. Some of the situations that call for that can range from a sewage backup in the home to a drug lab or animal hoarding situation, just to name a few.

When any of these types of events occur in a Charlotte property, professional biohazard cleanup is a necessity because there can be airborne pathogens, toxins, bacteria and a host of other unhealthy issues that both residents of the home and pets should avoid contact with.

Safety is a priority for the technicians. They have advanced equipment and personal protective equipment (PPE), including HEPA respirators and eye protection, gloves, boots, and Tyvek white suits to ensure they work as safely as possible when handling biohazard-rated jobs.

Determining Risk
When dealing with a water-based property cleanup that may contain chemicals, sewage, or other harmful elements, the techs test the water to determine what is present in the water. Hence, they know precisely the types of cleaning agents to use to eradicate bacteria or other harmful components to make the water safer to handle.

Safety Measures During Mitigation
In many cases, only a portion of a residence gets affected by a situation needing careful handling during mitigation. SERVPRO techs may put up negative air chambers or simple containment over doorways and vents to prevent the spread of any harmful substance or airborne particulate that could affect other areas of the home. Air scrubbers also run during cleanup and assist with the capture of airborne matter within its HEPA filtration.

Final Inspection
Once the cleanup efforts get completed, the techs inspect the home to ensure that it meets the standards for sanitization. They use powerful antimicrobial and antibacterial cleaners to safeguard any surfaces exposed during mitigation get disinfected. This inspection may extend to the ductwork in the home if the HVAC was running, and the potential for harmful airborne particulate is present during cleanup.

SERVPRO of North Central Mecklenburg County is available 24/7 at (704) 596-9700 for any type of biohazard cleanup needed. The certified technicians have the safety equipment and tools necessary to make the loss to the property, “Like it never even happened.”

For more about Charlotte click here.

What makes us stand out from the rest? Let us give you one example!

9/5/2019 (Permalink)

Outstanding Sales Performance Award given at SERVPRO 50th convention sits proudly on Dan Kelly's desk

SERVPRO of North Central Mecklenberg County has won many awards in the past, but this one we are super proud of! Recently we received this award at SERVPRO's 50th convention located in Sacramento, California. Our owner, Dan Kelly, was one of the many recognized for having outstanding sale services provided to the community. What makes us different you ask? Here at SERVPRO North Central Mecklenberg County we go above and beyond the company's slogan "Like it Never happened". We have highly skilled professionals in and out of the office that  will make sure you are happy and satisfied once your project is completed! Would you like to see first hand on how we operate? Give us a call at 704-596-9700 and let us show you why SERVPRO is the right choice for you. 

Dont forget those pipes!!

8/16/2019 (Permalink)

Pipes outside of your house can look like this during the winter if not properly taken care of!

Sometimes we forget that our pipes are just as important as any other season preparation for our homes or business properties. Here at SERVPRO North Central Mecklenburg County, we are the people to call when this happens! Before the summer ends, we have a few quick tips to make sure you avoid your pipes from bursting as well as getting them ready for Autumn!


  1. Wrap outside faucets
  2. Caulk around pipes where they enter the house
  3. Disconnect garden hoses
  4. Drain in-ground sprinkler systems


  1. Let a stream of water run, if the temperature drops below freezing.
  2. Open cupboard doors in the kitchen and bathroom.
  3. Shut off and drain your water system if you are leaving home for several days.

Call SERVPRO today for all of your restoration needs at 704-596-9700! 

Summer Time in Charlotte

7/24/2019 (Permalink)

Summer has came along once more and your local SERVPRO of North Mecklenberg County is here to provide some quick tips! 

  1. Hydrate in Advance- Try to prepare your body by drinking plenty of fluids beforehand. Of course on those days you will need to stay extra hydrated, but having your body prepared for the amount of sweat it will be giving off is a start to staying cool!
  2. Dress for the heat- Some days we dont remind ourselves that we can stay cooler by simply wearing the right gear. Sun hats, UPF 50 shirts, etc are some of our favorites to keep around for these hot days!
  3. Reduce heat by setting up a misting system-  While this obliviously doesn't cool down the temperature of the air, this does help to keep your skin moistened and cool you down by evaporating. You can make most of these systems for about $15.
  4. Set up a shade Canopy-  For those cookouts, pool parties, or even just social gatherings. The better shade you have from the sun, the more you can enjoy these events comfortably. 

- But all in all, have some summer fun! There are so many places around Charlotte to spend with your family to stay cool! 

Why SERVPRO of North Central Mecklenburg County?

7/24/2019 (Permalink)

As many of you know working in different job fields the behind the scenes often goes unnoticed. A year and a half ago I- Nichole began working for SERVPRO of North Central Mecklenburg County. Working in the office has always seemed easy to me. For years I worked in higher education, but this has been different. SERVPRO of North Central Mecklenburg County isn't just a "job" to me. Why SERVPRO some might ask? Well, it all starts with community, communication, and customer service. SERVPRO of North Central Mecklenburg County has showed me how important it is to get involved with the customers. Many places of employment people are often simply just a number. The first week on the job it was great to see how personal the office staff and production teams can get. When I say personal NOOOO not being nosey, but just checking on the customers. A simple call, Hello this is Nichole from SERVPRO I just wanted to check on you. We have been doing some work at your home how are things going. Yeah it seems little, but it goes a long way. Not only is customer service and communication a big factor for SERVPRO of North Central Mecklenburg County, but community. I have never worked for a company that the owner loves to support local businesses, schools and all about bettering the area. When someone asks me where I am employed or what makes our franchise different from the rest, I have so many things to share and for that alone I know this is where I am supposed to be. 

Continuing Education

5/3/2019 (Permalink)

Sign In for Continuing Education Class

Here at SERVPRO of North Central Mecklenburg County we value learning and education. Dealing with restoration and construction there are always changes to rules and guidelines. Rules and guidelines don't just change for those completing the work, but standards change for insurance companies as well. April 26, 2019 we hosted a continuing education class at Davidson College. The topic of this class was Fire and Property Damage. The attendees of this class were insurance agents, adjusters, relators, and some of our very own technicians and supervisors. This class was a great learning experience to all and it was a great way for insurance adjusters to get education credits to keep license up and our technicians to stay certified with the IICRC. When people say WHY SERVPRO this is just one of many reasons.